Returns
Typically, given the nature of the products sold on the Site, exchanges and refunds are not entertained.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Return is only possible if the product sent to you has manufacturing defect or is damaged in transit .To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Please share an image of the damaged item with order details to whats app or email and we will send you a free replacement. Share the images to our whats app no: 95972 77077 or email us at natureripple@gmail.com
There are certain situations where only partial refunds are granted (if applicable) item not in its original condition, is damaged for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an update through email or whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If return is verified approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Refund Duration
Once the returned item is delivered successfully at the warehouse, we will issue the refund back to your original payment source on the very same day the returned item is delivered. The refund will take 5-7 working days to reflect as per the standard industry practice. In the rare case that the refund is delayed, you are kindly requested to email natureripple@gmail.com with any complaints.
If you have made payment through cash on delivery method, we would require your bank account details to transfer the refund directly to your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at natureripple@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
D.No. 1A, Annaiappan Street,
MK Palayam, Sanganoor,
Ganapathy, Coimbatore,
Tamil Nadu, 641006
India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.